How to Ask and Provide Support
Asynchronous Support:
- Channels: Use the #support-help channel on Discord/Charmverse for any questions or assistance needed.
- Process: Clearly state your issue or question. Provide any relevant details to help community managers and members understand and address your concerns effectively.
- Response Time: Expect responses within 24-48 hours. Community managers and members check this channel regularly to provide assistance.
Synchronous Support:
- Office Hours: Attend weekly office hours where community managers are available to address questions in real time.
- Community Calls: Bring up any pressing issues or questions during scheduled community calls. This is an excellent opportunity for direct interaction with community leaders and peers.
Building Feedback Loops
Asynchronous Feedback:
- Surveys and Polls: Regularly participate in surveys and polls shared via Charmverse / Discord / Google Forms. These tools gather structured feedback and help shape community initiatives.
- Feedback Channel: Use the #feedback channel for suggestions or ideas. Engage in discussions with other members about potential improvements or innovations.
Synchronous Feedback:
- Community Calls: Share your thoughts and feedback during bi-weekly community calls. This is a forum for live discussions about the community's progress and future directions.
- Focus Groups: Occasionally participate in focus groups or special sessions dedicated to in-depth discussions on specific topics or challenges facing the community.